I’m rather unsure about all of this. On the one hand I don’t want to commercialise my blog and I don’t usually mention any retailers in blog postings, I don’t have any ads on my blog, etc. On the other hand, quite a few people ask me about retailers, and there are a few retailers I would like to mention – for better and for worse.
I’ve dealt with a lot of online retailers, and most are satisfactory, average, OK, all those sort of words. But a few are different, so here goes.
The Good Ones
I’ve dealt with these folk more than once, and I recommend them. No comment about their pricing, product range, etc but if you are looking for customer service people that respond to questions, people that won’t rip you off, people that will fix up their mistake in the unlikely event they make one, then:-
- Swisher Pens in the USA,
- Pen Gallery in Malaysia,
- Cult Pens in the UK. In particular, and without critiquing it, I commend them for their “Guide to Mechanical Pencils”, particularly the Table of Features therein.
- Bundoki in Japan and their English language mini-site Pencils.
The Bad Ones
“The foul bitter aftertaste of poor service lingers long after the sweetness of low price is forgotten.”
I’ve had the misfortune to deal with these folk more than once too. Maybe I’m a sucker for punishment, but I guess anyone can make a mistake, everyone deserves a second chance. Well these folk had theirs, maybe even a third chance.
• I have now deleted the name and link of these two retailers as it has been over 3 years since I last dealt with them. They might have improved over the years so I don’t want to continue denigrating them for ancient failings.
Others Worthy Of Consideration
I haven’t dealt with these folk enough to make a personal recommendation, but I have heard lots of good things about them via the grapevine, so if I did buy from them a few more times they would likely end up on ‘The Good Ones’ list.
Disclaimer: Just for the record, these opinions are my own, from my own personal experience and knowledge. No payments or other inducements were offered or accepted to be mentioned (or not mentioned!) on this page.
This posting was originally on my Organiser blog, but was transfered to this blog 27 February 2010.