tag:blogger.com,1999:blog-21675608.post6704422385493213353..comments2024-03-04T04:00:56.272+13:00Comments on DMP - Dave's Mechanical Pencils: Pentel Customer ServiceKiwi-dhttp://www.blogger.com/profile/04092604091185842213noreply@blogger.comBlogger10125tag:blogger.com,1999:blog-21675608.post-73500924145142247952010-08-19T09:05:17.959+12:002010-08-19T09:05:17.959+12:00Hey Time Waster-
I, too, would like to get a gree...Hey Time Waster-<br /><br />I, too, would like to get a green cap and barrel or three. Can you post the email address of the Pentel quality assurance department that responded to your request?<br /><br />Thanks,<br />A fellow p1035 loverAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-21675608.post-25683261919773111772009-06-02T15:06:03.384+12:002009-06-02T15:06:03.384+12:00This sound ridiculous but after reading Vanessa's ...This sound ridiculous but after reading Vanessa's story I'm going to buy a Pentel Kerry.<br /><br />Look, I was going to buy one anyway based on your review Dave but this just tipped me over the edge. <br /><br />It's great to hear a feel-good customer service story like this. And yes, I am a sucker.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-21675608.post-74123353895361602152008-03-07T20:00:00.000+13:002008-03-07T20:00:00.000+13:00I got this email from Pentel Today asking about Gr...I got this email from Pentel Today asking about Green Sharp Kerry pencil :)<BR/><BR/>Mr. Time Waster<BR/><BR/>Thank you for your e-mail. We appreciate your taking the time to contact us.<BR/><BR/>At this time, there are no plans to bring back the green P1035 Sharp Kerry pencil.<BR/><BR/>The Quality Assurance Dept. still has some of the green Sharp Kerry can and barrel components in it's parts Time Wasterhttps://www.blogger.com/profile/12033204571074608347noreply@blogger.comtag:blogger.com,1999:blog-21675608.post-81203014111479451602008-03-07T19:57:00.000+13:002008-03-07T19:57:00.000+13:00This comment has been removed by the author.Time Wasterhttps://www.blogger.com/profile/12033204571074608347noreply@blogger.comtag:blogger.com,1999:blog-21675608.post-88298556026065130612008-02-27T19:54:00.000+13:002008-02-27T19:54:00.000+13:00Yeah, I think there's a few companies that could d...Yeah, I think there's a few companies that could do with such a person on their design team. Its obviously pretty easy these days to meet your quota of new products by simply adding a rubber grip to an existing product, sticking an ergonomic label on it and hey presto, another design innovation.Kiwi-dhttps://www.blogger.com/profile/04092604091185842213noreply@blogger.comtag:blogger.com,1999:blog-21675608.post-35876106067620487372008-02-27T18:58:00.000+13:002008-02-27T18:58:00.000+13:00I need a job with Pentel :^)I would be a anti rubb...I need a job with Pentel :^)<BR/>I would be a anti rubber grip designer.Time Wasterhttps://www.blogger.com/profile/12033204571074608347noreply@blogger.comtag:blogger.com,1999:blog-21675608.post-83205879598898888432008-02-26T02:14:00.000+13:002008-02-26T02:14:00.000+13:00Pentel has been pretty good to me. In my search fo...Pentel has been pretty good to me. In my search for all manner of Pentel pencils of old, they have sent me 2 free of charge....Germhttps://www.blogger.com/profile/07924462636784519866noreply@blogger.comtag:blogger.com,1999:blog-21675608.post-17943608792752282142008-02-24T09:47:00.000+13:002008-02-24T09:47:00.000+13:00Hi Pawel & Barrel,Thanks for your comments. Yes, P...Hi Pawel & Barrel,<BR/>Thanks for your comments. Yes, Pentel certainly do seem to go above and beyond. Like you Pawel, I guessed the lead retainer ring would be the problem, but seeing Pentel didn't fix it and said "don't know", then maybe not.<BR/>Cheers.Kiwi-dhttps://www.blogger.com/profile/04092604091185842213noreply@blogger.comtag:blogger.com,1999:blog-21675608.post-12842056339127681702008-02-24T08:51:00.000+13:002008-02-24T08:51:00.000+13:00Hi Dave, this is the second instance I've heard of...Hi Dave, this is the second instance I've heard of Pentel going above and beyond when it comes to a malfunctioning Sharp Kerry long out of warranty. I purchased my Kerry, a blue one, more than ten years ago, and although I don't use it as much as I used to I still treasure it. In my mind, it is a highly functional objet d'art, the meeting of quality materials, design, craftsmanship, and utilityAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-21675608.post-85389936092051551732008-02-24T04:52:00.000+13:002008-02-24T04:52:00.000+13:00It's nice to hear the people representing the bran...It's nice to hear the people representing the brand I like very much, too, have behaved so nice. <BR/><BR/>On the other hand I suppose it shouldn't be very difficult to fix the original Kerry - after all it's a pencil, not an electronic watch nor a rocket. :-) My bet is the rubber lead retainer just shrunk/worn off/lost its elasticity from use or environmental issues and that is the reason the Pawel Bartuzihttps://www.blogger.com/profile/12416552718299612149noreply@blogger.com